Contact Us

Contact information

Address

Rua Henrique Martins, 539,   Sala 05-A, Manaus, AM, Brazil

Service

Service Hours:
Monday to Friday – 9am to 6pm

Email

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Tero Carbon's claims process

Importance of Claims

Claims are fundamental for participants to express their concerns, suggestions, and feedback about our Programs and Projects. Tero Carbon’s claims process is anonymous and accessible, allowing careful evaluation by the Steering Committee. This committee reviews the validity and relevance of claims, ensuring that any irregularities are corrected and improvements are implemented. This commitment to fairness and quality promotes an environment of continuous improvement and enhances the value of participants’ voices.

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